Irwell Valley was the first housing organisation to launch a rewards and incentive scheme for its customers.
Since October 1998, Gold Service has grown and developed. Around 90% of our customers are now Gold Service members.
The idea behind Gold Service is simple – we want to recognise the loyalty of those customers who pay their rent on time and abide by the terms of their tenancy agreement – by giving them rewards. We also want to change the behaviour of other customers by giving them incentives to pay their rent and abide by the terms of their tenancy agreement.
It’s easy to join Gold Service.
Customers must apply for membership by completing a simple
application form, which can also be requested by completing the form at the bottom of this page. They must then satisfy our simple membership criteria:
- pay rent on time for at least 6 weeks
- pay rent plus any arrangement to repay arrears for a period of at least 12 weeks
- not break any other terms of their tenancy agreement (e.g. not allowing access for a gas service check)
A Gold Service member will have their membership status suspended if they fail to continually meet the above criteria.
Gold Service Members enjoy a range of benefits:
-
Cashback - for each week a member qualifies for membership, they receive £1 Up to £52 is paid to members each year
- A personalised membership card - the Compliments Card doubles up as a debit card onto which the Gold Service points are uploaded once a year - just in time for Christmas shopping! Click here to see the retailers where you can use your Compliments Card
- A faster repairs service (Gold Service repairs are completed in 3 hrs for emergency, 5 calendar days for urgent repairs and 14 calendar days for routine repairs*)
- Access to Education & Training Grants
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Community Gold (IV will double any points pooled by a “group” of residents)
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Community Awards - access to a pot of money to fund one-off community events
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Back to Work fund - access to a fund for helping people back to work
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Access to IV contractors - for reliable contractors to complete works which are the residents' responsibility
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Unconditonal Service Guarantee (Solid Gold Members only) - if we fail to attend to a repair - click here to find out more.
[*please note: some routine repairs may be classed as "held works" as part of our Best Value Policy]
Solid Gold
We want to reward our most loyal customers. All Gold Service members who maintain consistent membership over a two-year period are automatically upgraded to
Solid Gold Membership. They receive a one-off £10 payment on to their Compliments Card and welcome pack. Solid Gold membership also provides a whole host of additional benefits including:
- regular prize draws (with a top prize of £1,000 and three runners up of £100)
- participation Gold – additional points to donate to a recognised residents or community group for each meeting they attend
- anniversary payments
- Unconditional Service guarantee - click here to find out more
You can also contact Tom's Hotline on 0161 610 4666 to find out more.
If you would like to become a member of Gold Service please complete the form below. If you need help in completing this form, please contact Gold Service Administrator on 01204 454920.